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To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. We reserve a full half-hour for each appointment, rather than the ten or fifteen minutes that many vets allot, because we feel it is important our doctors have time to sit down and talk with you about your pet, and to carry out whatever tests are needed without making you come back later if we can avoid it. We never want you to feel rushed. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time, and remember that if your own pet is ever the one in need, you will get the same immediate care!
We know it can be difficult to get your pet in for an appointment when you have to be at work, taking your kids to school, or taking care of your own medical appointments. If your pet needs to see a doctor and you can't make it to a regular appointment, 'drop-off' appointments are available. A 'drop-off' means you could bring your pet at the time that works best for you and leave him/her with us for part of the day. Usually we will ask you to drop off your pet sometime in the morning so our doctors can examine them in between scheduled appointments as time allows, or at a time specifically reserved for admitted patients. You must leave us one or more phone numbers you can be reached at, so that we may discuss diagnostic and treatment options or obtain further history as needed. Once the doctor is done, she will give you a call to go over the diagnosis and to give you discharge instructions. There is generally a small out-patient hospitalization fee assessed for dropped off patients.
For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room. If your pet is on a retractable lead, we request that you keep it short to better control them. Remember, even if your pet is perfectly behaved, we cannot guarantee that every other pet will be, and the door to the outside may be opened at any time.
We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, American Express, cash and personal checks.
For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.
All cats must be presented in an appropriate cat carrier or on a leash.