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To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. We reserve a full half-hour for each appointment, rather than the ten or fifteen minutes that many vets allot. We feel it is important our doctors have time to sit down and talk with you about your pet.
If your pet needs to see a doctor and you can't make it to a regular appointment, 'drop-off' appointments are available. Usually, we will ask you to drop off your pet in the morning, so our doctors can examine them in between appointments as time allows. You must leave us a phone number you can be reached at, so that we may discuss diagnostic and treatment options or obtain further history as needed. Once the doctor is done, she will give you a call to pick up. There is generally a small out-patient hospitalization fee assessed for dropped off patients.
Even though we make every effort to make our patients feel comfortable, they may be a little uneasy about new people, new surroundings and other pets. Due to this, we ask you to restrain your pet. Animals must be placed on leashes or in pet carriers before entering the waiting room. If your pet is on a retractable lead, we request that you keep it short to better control them. Remember, even if your pet is perfectly behaved, we cannot guarantee that every other pet will be, and the door to the outside may be opened at any time.
We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, American Express, cash and personal checks.